How do I white-label SuiteDash with my own domain and branding?

White-labeling SuiteDash takes three pieces: your own portal URL (a CNAME record plus Flyout Menu > Custom URL & Login), your logo and colours (Platform Branding), and Domain Verified Sending, so platform emails come from your domain and stay out of spam.

Steps

  1. Custom portal URL. Follow SuiteDash's Setting up your Custom URL article. Add a CNAME record for your portal subdomain that points to one of the targets the article lists, such as app.suitedash.com. Then log in from your custom URL, not app.suitedash.com, so links and form embed codes use your domain. Source: https://help.suitedash.com/article/130-setting-up-your-custom-url
  2. Logo and colours. Flyout Menu > Platform Branding. Source: https://help.suitedash.com/article/127-platform-branding
  3. Login page. Flyout Menu > Custom URL & Login, where you can also set up Magic Link login. Source: https://help.suitedash.com/article/131-customize-your-login-page
  4. Email from your domain (Domain Verified Sending):
    1. Click your profile picture (top right) to open the Fly-out Menu, then go to Your Branding > Email Branding > Domain Verified Sending.
    2. Enter your domain name and click Save Domain. The domain is then locked for 24 hours.
    3. In your DNS provider, add the DKIM record SuiteDash shows you as a TXT record.
    4. Add the Return-Path record as a CNAME that points to pm.mtasv.net. It's optional, but recommended if your domain has a DMARC policy, because it gets SPF alignment.
    5. Wait. Each record shows as verified automatically within 48 hours.
    Source: https://help.suitedash.com/article/352-email-domain-verified-sending
  5. Menus. Flyout Menu > Custom Menus, to rename or reorder what clients see. Source: https://help.suitedash.com/article/158-custom-menus

Watch out for

  • You can have only one custom URL per account. To change it, wait 24 hours since the last setup, then use Change my Custom URL.
  • The records SuiteDash shows are unique to your domain. Copy them exactly from your account.
  • Without Domain Verified Sending, registration and other platform emails are likely to land in spam or get blocked.
  • Plan limits aren't covered here. Check your plan in SuiteDash.

Questions

How long does SuiteDash email domain verification take?

Up to 48 hours. After you add the DKIM TXT record and the Return-Path CNAME in your DNS, SuiteDash checks them automatically, and each shows as verified within 48 hours. Once DKIM is verified, SuiteDash starts signing emails sent from your domain. The domain you entered is also locked for 24 hours after you save it. Source: https://help.suitedash.com/article/352-email-domain-verified-sending

Can I change my SuiteDash custom URL later?

Yes, once 24 hours have passed since you last set it up. That lock keeps SuiteDash's SSL setup from running into problems. Go to Flyout Menu > Custom URL & Login, click Change my Custom URL, and add the proper CNAME to the new domain's DNS. Each account can have only one custom URL. Source: https://help.suitedash.com/article/130-setting-up-your-custom-url

Sources

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