Terms of Service

These terms cover your use of wrightclick.it, our forms, and our client portal at portal.wrightclick.it (together, the "Site"). The Site is run by Matt Wright, operating as WrightClick Consulting ("WrightClick," "we," "us," or "our"), in Burlington, Ontario.

By using the Site, you agree to these terms. Our forms, support tickets, and other communications with us through the Site are also governed by these terms and by our Privacy Policy, whether or not a particular form shows a link to them. If you don't agree, please don't use the Site.

Plain-English summary: these terms are about the website. Paid work is covered by a separate written agreement that we both accept. If the two ever disagree, the signed agreement wins.

1. Who can use the Site

You must be the age of majority where you live, or have a parent or guardian's permission. If you use the Site for a business, you confirm you're allowed to act for that business.

Don't use the Site for anything illegal or unauthorized. If you break these terms, we may stop your access.

2. Website vs. client agreements

This is the most important section, so here it is in plain terms.

• Website info is a summary. Prices, packages, stage descriptions (such as Free Assessment, Onboard, Blueprint, and Build), what's included, and timelines on the Site are for planning. They can change.
• The website isn't a contract for services. Nothing on the Site, by itself, creates a client relationship or commits either of us to a project.
• Paid work starts with a written agreement. An engagement starts only when you and we both accept a written proposal, statement of work (SOW), master services agreement, order form, or other client agreement that sets out the scope, fees, and deliverables.
• The signed agreement controls. If anything on the Site or in these terms differs from a signed or electronically accepted proposal, SOW, master services agreement, order form, or other client agreement, that agreement wins. Its terms (for example on payment, confidentiality, ownership of work, and liability) apply to the paid work instead of these website terms.
• Fees, currency, and taxes. Amounts and currency are stated on the applicable quote, invoice, or checkout page. Applicable taxes, including Canadian GST/HST where required, are added. Payment timing is set out in your invoice or signed agreement.

3. Free Assessment and other requests

Sending us a Free Assessment request, support ticket, or other message doesn't create a client relationship. It doesn't obligate you or us to go further.

We'll use what you send to understand your situation, decide if we're a good fit, and reply, as described in our Privacy Policy.

Please don't send passwords, full card numbers, or other highly sensitive data through our forms. If we need access to a system, we'll set up a secure way to do it.

4. Confidentiality

Each of us will treat non-public business information that the other shares in connection with a Free Assessment, a support request, or a client engagement as confidential. We'll each use it only for that purpose, and won't disclose it except to people who need it and are bound to protect it (such as our service providers and professional advisors), or as the law requires. This doesn't cover information that is already public or that we already had or learned lawfully from someone else. A signed agreement may add to or replace this section.

5. Changes to our services and the Site

We may change, pause, or stop any part of the Site, or any service description, at any time. Changes to the Site don't change a signed agreement that's already in place.

6. Portal and support accounts

If you have a WrightClick portal or support account:

• give us accurate contact details and keep them up to date
• keep your login details safe and don't share them
• tell us quickly if you think someone has used your account without permission

You're responsible for activity under your account. We may limit or suspend access if we see misuse or a security risk.

7. Our content

The Site's content, design, logos, and text belong to WrightClick or the people who license them to us. You can view and share pages for your own business use. You can't copy, resell, or republish the Site or large parts of it without our written permission.

8. Third-party tools and links

The Site links to or uses tools from other companies, such as client portal, productivity, security, payment, and automation tools. Their own terms and privacy policies apply. We're not responsible for their content, availability, or practices.

9. Feedback

If you send us general ideas or suggestions about our website, services, or content, we can use them freely, without paying you or keeping them confidential.

This doesn't apply to your business information, files, or other confidential materials you share with us during a Free Assessment, a support request, or a client engagement. We don't treat those as "feedback." They're handled under section 4, our Privacy Policy, and any agreement between us.

10. Things you can't do

When using the Site, don't:

• break any law
• infringe anyone's intellectual property or privacy
• harass, threaten, or discriminate against anyone
• give false or misleading information
• upload viruses or harmful code
• collect other people's personal information without their consent
• send spam
• try to get around security, overload, or interfere with the Site

11. Disclaimer

The Site and its content are provided "as is" and "as available." It's general information, not professional advice for your specific situation. We try to keep it accurate and current, but we don't promise it's complete, error-free, or always available. To the fullest extent the law allows, we don't give any warranties about the Site.

12. Limitation of liability

To the fullest extent the law allows, and unless a signed agreement between us says otherwise:

• WrightClick, and its owner, employees, and contractors, aren't liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the Site or any services we provide to you; and
• our total liability to you for any claim arising from the Site or from services we provide to you is limited to the fees you paid to WrightClick in the 12 months before the event that gave rise to the claim.

Nothing in these terms limits or excludes liability that can't be limited or excluded by law, including liability for death or personal injury, fraud, or gross negligence or wilful misconduct.

If you are a consumer (an individual using the Site for personal, family, or household purposes), nothing in these terms takes away rights you have under Ontario's Consumer Protection Act, 2002 (or any law that replaces it) or other consumer protection laws that can't be waived.

Liability for paid work is set out in your signed agreement.

13. Indemnity

If a third party makes a claim against us because of content you submit that is unlawful or infringes someone else's rights, or because you misused the Site in breach of these terms, you agree to cover our reasonable losses and costs from that claim, to the extent the law allows. This doesn't apply to the extent we caused the loss ourselves.

14. Governing law and where disputes go

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-law rules.

If there's a dispute about these terms or the Site, we'd like to talk it through first. Email us and we'll try to sort it out in good faith. If we can't, you and we agree that the courts of Ontario can hear the dispute. This doesn't stop either of us from going to another court that has jurisdiction.

15. General

• Changes to these terms. We may update these terms. When we do, we'll change the "Last updated" date. Changes apply from that date and don't affect a signed client agreement.
• Severability. If a court finds part of these terms can't be enforced, the rest still applies.
• No waiver. If we don't enforce something right away, we haven't given up the right to enforce it later.
• Assignment. You can't transfer your rights under these terms without our permission. We may transfer ours if the business changes hands.
• Whole agreement. These terms and our Privacy Policy are the full agreement about your use of the Site. A signed proposal, SOW, or client agreement covers paid work.

16. Contact us

Questions about these terms:

Matt Wright, operating as WrightClick Consulting
Burlington, Ontario, Canada
Phone: (365) 657-5699
Email: hello@wrightclick.it