Managed IT

We cover the practical managed IT growing teams need — monitoring, patching, support, and clear priorities. Larger enterprise estates may need a specialist partner alongside us; the free assessment sorts fit.

Core hygiene is part of managed IT. Deeper cyber work — assessments, hardening projects, and policy — lives on our Cybersecurity door and can run together.

Use the portal or the support channel we set during Onboard. Urgent issues can escalate by phone. Status and next steps stay in plain language — see the support-path section above.

Only where it removes friction: triage, documentation, workflows, and automations tied to real processes. No feature theatre.

Managed IT pricing is built for your team after a free assessment, not picked from a price list. The assessment looks at the IT work landing on your team today, from updates and backups to new logins and help requests. Onboard and Blueprint shape the plan, and ongoing care is scoped from what we take off your plate. Scope and fees are confirmed in a proposal before paid work begins.

Yes. Most small-business IT work happens remotely: device management, Microsoft 365 or Google Workspace admin, patching, backups and user support. We support small teams across North America, mostly in the US, fully remotely. For hands-on hardware jobs, we coordinate a local technician or a ship-and-swap so your team isn't stuck waiting.

Managed IT means one partner looks after your devices, accounts, security basics and help requests, so problems get prevented instead of just fixed. For a small team that usually covers device setup and updates, Microsoft 365 or Google Workspace admin, backups, onboarding and offboarding staff, and a clear way to ask for help. We scope it to what you actually use.

Managed IT starts making sense once you have about three or more people relying on shared email, files and logins. Below that, a good setup plus occasional help is often enough. The real signal is time: if the owner or a key employee keeps losing hours to tech issues, outside support usually costs less than that lost time.

Break-fix means you call someone after something breaks. Managed IT means someone watches and maintains your systems so fewer things break. Break-fix can look cheaper until a bad week hits. Managed IT gives you steadier costs, documented setups and faster answers, because your provider already knows how everything is set up.

Start by getting your admin logins, domain and DNS access, licence details and backup locations documented before the old provider steps away. We run a handover checklist: confirm who owns each account, move admin access, check backups, then change support over. Most small teams switch with no downtime when the access list is sorted first.

Yes. We manage both, including user accounts, security settings, shared drives, email setup and licence cleanup. Many small businesses pay for licences nobody uses or have old shared folders still open to former staff. A review of who has access to what is one of the first things we do.

You reach us through the support portal or by email, and urgent issues get handled first. Response depends on your plan and how serious the issue is, so we agree on that up front instead of making vague promises. Because we already manage your setup, most fixes start right away without a discovery call.